OUR CARPET CARE PROCESS

11 STEPS TO A CLEAN & HEALTHY CARPET


QMS Custom Carpet Cleaning offers several carpet cleaning package options for your home or business.  Decide which options best suits your needs and budget.


STEP 1 – Prevacuuming:
Carpet is really a gigantic air filtration system. It traps soils tracked in by humans and pets, as well as minute particles of dust, mold spores, small insects and other microscopic matter that circulate through the air. 

As a result, 70% to 80% of soil in carpet is comprised of particulate matter, such as dust, sand, carbon, human and animal hair, and flakes of skin.

These soils are not dissolved by water or carpet cleaning chemicals, and are best removed through dry vacuuming.

If dry soils are not removed prior to wet cleaning, they will hamper the effectiveness of the cleaning process. Therefore, vacuuming is an important first step in the carpet cleaning process.

Vacuuming frequently between cleanings is also the best way to lengthen carpet life and maintain high levels of appearance.


DUST MITES are members of the spider family and their presence in your home can spell health problems for you and your family. People with asthma and dust allergies are dramatically affected by dust mites and their feces.

Dust mites multiply rapidly and infest your carpets, mattresses, and furniture when properly cleaning is neglected. Dust mites’ fecal pellets are very light and they float in the air where they can get inhaled deep into your lungs. This is where the adverse allergic reaction occurs.

We now offer a special dust mite treatment that is designed to effectively control dust mite infestation in your carpets, mattresses, and furniture. It’s guaranteed to make a difference!
 
Dust mites are more than just an annoyance in most homes. They are a health hazard. The fecal residue from dust mites contributes to breathing problems in many adults and children.
 
 
STEP 2 – Removal of Spots:
Some spots will come out during the extraction cleaning process, but often reappear, within a few hours to a few days, as a result of “wicking” (water and dirt rising to the surface) that occurs during the drying process.

This is because the spot was not properly removed. We remove spots properly after the vacuuming and before cleaning. It is a good idea to remove spots as soon as they appear, even before the area is scheduled for cleaning. The sooner spots are removed, the easier they are to remove and the less likely they are to cause permanent appearance problems.



What about pet stains?  Some carpets are severely damaged from pet urine stains. These stains are usually removable! We offer a special process for effective pet stain removal – it’s very thorough. 

Learn more about the pet stain and odor removal process on our website.
 
 
STEP 3 – Pre-spray Solution (Pre-conditioning Your Carpet):
Pre-sprays loosen and suspend the greasy and oily soils that adhere to carpet fibers. These are the soils that vacuuming does not remove. Such soils exist everywhere, but are more noticeable, due to their concentration, 
in high traffic areas, such as just inside doorways, in hallways, in front of furniture, etc. These soils often are tracked in from asphalt, automotive oil in driveways and parking lots. In addition, many food and beverage spills fall in this category.
 
To allow the pre-spray to do its job, it should be agitated with a carpet groomer (brush) and allowed to dwell for 
5 to 10 minutes to loosen and emulsify the soil. The process is similar to soaking dishes before washing them, 
in order to allow dried food to loosen.
 
(SPECIAL SOLUTIONS FOR THE CHEMICALLY SENSITIVE) If you have known chemical allergies, please let us know. We have a special group of products that are hypoallergenic. We can also clean with clear water to remove soil.

 
STEP 4 – Mechanical Agitation:
For carpet needing more restorative cleaning, a special rotary jet extraction machine is used to loosen deeply embedded soils (restorative cleaning). This additional agitation offers spectacular results!

The jet extraction machine has 5 vacuum jets that spin, spray, and vacuum simultaneously on the carpet, producing tremendous deep-cleaning action.


STEP 5 – Extraction: 
This is the process of spraying hot water into the carpet then extracting the dirty water, leaving your carpet fresh and clean. Most cleaning companies use a standard scrub wand.
 
When you choose one of our awesome restorative cleaning packages (Works, Restorative+, and Restorative), you get our jet extraction process that enhances results by literally cleaning each fiber five to seven times instead of a single pass using a scrub wand.
 
Extraction is where the “rubber meets the road” (or, in this case, where the water meets the carpet). The more soil and chemical residue left in the carpet, the faster the carpet will re-soil.  The reason is that dust, dirt and other matter are attracted
to residue like a magnet and adhere to it, quickly building up to re-soil the carpet.
 
If the carpet starts to look dingy just a week or so after cleaning, it is likely that a considerable amount of soil-attracting residue was left in the carpet during the extraction process.

Lower quality chemicals also contribute to increased residue levels, another good reason to use an extractor 
with a higher impact rate and better flushing action to remove as much of that residue as possible.

 
 
STEP 6 – Carpet Protection:
Most carpets have a stain/soil protection applied at the mill. However, these protective coatings wear off and are cleaned off over the tears and should be re-applied periodically to keep the protection level intact.

We spray on our protective finish after the carpet has been cleaned. It enhances the carpet’s ability to resists soil and stains, makes vacuuming easier, and the carpet cleans up better the next time you require service.

Never have your carpets cleaned without requesting protector. It’s cheap insurance against spills, spots, and stains. In fact, we cannot truly warranty our cleaning over time without the application of our protection finish.

 
 
STEP 7 – Drying:
There are a number of reasons why it’s desirable for carpet to dry quickly. When carpet takes too long to dry 
in a warm and humid environment, the possibility of mold and mildew growth becomes a concern.

The less moisture left in the carpet, the more quickly it will dry. Unfortunately, most extractor machines do not have vacuum systems that are strong or efficient enough to promote quick drying. This is primarily due to the distance the air and water must travel from the carpet to the recovery tank.


STEP 8 – Optional Rapid Drying:
To get your carpets to dry as quickly as possible, ventilate the area well with large fans and open windows when possible. In the winter turn the heat up to 74 degrees or so for a few hours to accelerate drying times. Your Option: You can rent large “air movers’ from us for a small fee for super-fast drying.

If the area has air conditioning, it should be turned on as as air conditioning removes moisture from the air, allowing moisture in the carpet to be released more quickly.


STEP 9 – Optional Fiber Buffing:
Another way to get your carpets dryer faster is to remove surface moisture mechanically. Fiber buffing involves using a rotary floor machine and absorbent dry pads.

The circular pad is spun across the carpet (buffing) with the machine to absorb surface moisture. This process reduces drying times dramatically. Fiber Buffing is especially valuable for deep restorative cleaning, as the 
carpet retains more moisture and takes longer to dry.

Fiber Buffing is available as an extra-cost item.  Add 10 cents per square foot for the fiber buffing option.
 
 
STEP 10 – Grooming:
The final step is to brush groom your carpet’s pile to enhance drying, to work the protector into the fiber, and to remove machine marks. This service is included with every carpet cleaning.

Step 11 – Application of Deodorizer:
Sometimes the application of a deodorizer o EPA Registered Carpet Sanitizer is necessary to get rid of malodors.
 
You 
can reach our office at 661-364-9407 between 8:00 AM and 5:00 PM Monday through Friday if you have any questions.